FAQs

How do I book a party?

It’s very simple… You can fill out the online form or call us to discuss your needs so we can help you choose the perfect party plan. The weekend days fill up fast so please keep that in mind. We require that you pay a $100 (transferable, non-refundable) deposit at the time of booking.

How far in advance should I book?

To get the date and time you want, it is advisable to call 2 months in advance to reserve your party. However, we will always try to accommodate even the most immediate need with an available time slot.

What is your deposit and cancellation policy?

When booking a party, a $100 deposit (transferable, non-refundable) is charged. The balance and any extras you purchase such as pizza or goodie bags can be paid for the day of the party. We accept Visa, Mastercard, Discover, checks or cash. Final payment may not be made by check. If you cancel 14 days prior to your party date, you can reuse your deposit for another date in the next 12 months. If you cancel with less then 14 days before your scheduled party, you will lose the deposit even if you reschedule. As always, we will strive to work with you on any cancellation.

How many kids can I invite?

25 kids for “The Ultimate” and 15 kids for the “Jump Start” party, not including the party child, parents and kids under 2 years old. Additional kids can be added for an additional charge of $10. The limit is 30 kids for the Ultimate Party and 20 for the Jump Start Party.

What time should my guests and I arrive at the party?

We recommend that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in get adjusted. *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

Do you have private party rooms?

Yes we do. Every party has its own private party room.

Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Waivers are available onsite.

Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

Will Ultimate Play Zone provide supervision in the play arena(s)?

Our fun and friendly staff will be present in the play arena(s).

Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

Will there be an Ultimate Play Zone staff member available to assist me in the party room?

Yes – a staff member will be available to assist you in the party room.

Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. The party rooms are decorated and in an effort to maintain its great appearance, we do not permit wall or ceiling decorations, streamers, silly string, or confetti.

Do you provide party room set up and clean up?

DEFINITELY! We’re happy to set up the party room just the way you want it and clean up afterwards.

Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you about 5 days prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.

Can I bring food to my party?

For your convenience, we have a signed contract with Vocelli’s Pizza. You can bring dried goods (goldfish, pretzels, etc.), single serving drinks, fruit/veggie/cheese plates only. Hot, cooked food and luncheon meats must be provided by us due to liability regulations. Of course, you may bring cake and cupcakes.

Can I bring in my own drinks?

Yes, water, juice and soft drinks are welcomed although we do sell them as well. Single serving size drinks only.

Can I bring my own goodie bags and/or balloons?

You are welcome to bring your own although we do offer then as an adder. You may also bring in your own balloons although we can provide these as well.

Are two year old children admitted for free?

Children under two (24 months and under) are admitted free of charge with another paid admission. Children under two without another paid admission are $5 each.

What is your cancellation policy for inclement weather?

If the Baltimore County Emergency plan is in effect Ultimate Play Zone will be closed. We also reserve the right to close at any time if we feel the local conditions (i.e. parking lot, sidewalks, etc..) present a safety risk to our patrons or employees. We will post any weather closures on our website as soon as the decision is made. We will also try our best to contact you if you have a scheduled party for that day so that you may notify your guests. If you have a party that is cancelled due to weather we will work with you to reschedule it at your earliest convenience.

Are there any additional items I need to bring to the party?

If you will be bringing a cake, please remember candles! We have the knife and the lighter.

What are the Ultimate Play Zone safety rules?

1) All guests must have completed a signed waiver
2) No shoes in play equipment.
3) Socks are required at all times.
4) One at a time down slides, feet first.
5) No bouncing at top of slides.
6) Exit and enter only at designated areas.
7) No climbing on or over the inflatable walls.
8) Little people and big people should not bounce at the same time.
9) Please empty pockets before bouncing.
10) No fighting, wrestling or horse play.
11) No gum in the building.
12) Please listen to UPZ staff and follow additional safety rules as explained.
13) No returning to play arena after the party begins in party room.
14) No food or drink allowed in play arenas.

HAVE FUN AND BE SAFE!